Let’s not beat around the bush, air travel has taken off this year. We do not overshadow the hardworking industry workers who do their best to make us enjoy our vacations, but they are not few in number.

The travel industry is still reeling from the effects of COVID-19 and is struggling to recruit new workers after a drastic reduction in staff in 2020.

No one knows when this will end thousands of suitcases the airport floors were crowded (are they trying for a world record?) huge check-in queues and flight cancellations.

Cancellation of flights

If you’ve canceled a flight before, you’ll know that airlines will try to give you a refund, but hours of Googling to find out your rights and arguing on the phone can now do the trick. a thing of the past.

This new website dashboard – DOT — launched by the Department of Tourism to help customers claim their rights to flight cancellations and delays that are under the airline’s control.

It collected data from 10 US airlines, including United, JetBlue and Delta, to provide users with information about airline obligations.

Navigation is easy, with a green tick or red cross for each commitment indicating whether or not a particular airline has committed and letting you know where you stand on refunds and rebookings.

The airline is required by law to comply with its obligations and the Department of Tourism will prosecute any company that fails to do so.

Cancellation obligations include:

  • Rebook passengers on the same airline at no extra charge.
  • Rebook passengers on another airline at no extra charge
  • Free hotel accommodation for every passenger who cancels overnight
  • Food or meal/cash voucher when cancellation results in a wait of 3 hours or more for a new flight
  • Complimentary ground transportation to and from the hotel for any passenger affected by the overnight cancellation

It also analyzes airlines’ obligations in the event of a controlled delay of 3 hours or more.

The 10 airlines included in the DOT dashboard cover more than 96% of US domestic flights, and this new service makes it easy for you to know your rights as a passenger.

It is worth noting that if the airline cancels your flight or makes a change to your itinerary, regardless of the reason for the change, you are entitled to a refund.

You will be offered a free rebooking option. However, if it’s not for you, you can still get a 100% refund.

Did you have a delayed or canceled flight? Did you have a baggage delay? Go to AirHelp and see if you are eligible for compensation.